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Providing WOW! Customer Service
June 2 @ 8:00 am - 12:00 pm
Contact Vernon College Continuing Education
Great customer service seems to be missing in many organizations and yet, it isn’t hard (in concept) and it doesn’t have to be expensive. So why is great customer service so hard to find? What makes customers say “Wow! What great customer service!” and recommend your company to others? Whether you cater to internal customers, the general public or are a business to business provider, this workshop has lots of great tips, many of which can be implemented right away.
– Know what your customers want
– Build a customer service culture
– Specific customer service behaviors
– Essential skills for serving customers
– It takes a team to provide exceptional customer service
– Problem-solving techniques
This training is appropriate for front-line customer service workers, their supervisors and business owners.